| HOW LONG WILL IT TAKE TO GET MY ORDER?
For Domestic orders (Philippines) , delivery is within 4 to 5 business days.
For International orders, 3 to 5 business days via UPS and 7 to 10 business days via EMS.
| HOW CAN I TRACK MY ORDER?
- Xend: http://tracker.xend.com.ph/
- Fastrack: http://www.fastrack.ph/track/
- LBC: http://www.lbcexpress.com/track/
- UPS: https://www.ups.com/tracking/
- EMS: https://www.trackingmore.com/sweden-posten-tracking.html
| MY ORDER HAS SHIPPED BUT I CAN'T TRACK IT?
Tracking information may not be available for the first 24 hours after you receive your tracking number. If 48 hours have passed and you're still unable to track your order, please message us at firstname.lastname@example.org and we will gladly assist you in following up.
| IT'S PAST THE DELIVERY TIMELINE AND I STILL DON'T HAVE MY ORDER. WHAT SHOULD I DO?
- If tracking shows your package was delivered , check to see if someone else accepted delivery on your behalf (Neighbor, Apartment, Office Reception, etc.).
- Go to the website of the courier / call the courier and give the tracking number we gave you. Delivery might have been attempted but most common delays are often caused by:
- No one to receive the item in your address.
- Courier could not locate the address.
- Weather constraints.
| I WANT TO RECEIVE MY ORDER ASAP. Is this possible?
We try our best to accommodate your orders however possible, we CANNOT guarantee the exact time of delivery via Xend, LBC, Fastrack, UPS, and EMS. The time of delivery is dependent on the courier’s route for the day. Delivery is usually between 7am and 8pm. Please note the delivery timeline stated above.